Frequently Asked Questions
Q. Which area do you serve?
A. Our Venue dressing areas Rugeley, Walsall, Cannock, Lichfield, Solihull, Sutton Coldfield, Burton Upon Trent.
We have also dressed venues in Staffordshire, Leek, Shropshire, Warwickshire, Gloucestershire , Cheshire etc.
Q. If i don’t know what i want can i still book my date?
A. The answer is yes. We always recommend to book your date. It’s just a £50 deposit to secure your date ( this is non refundable should you wish to cancel) . You can then discuss your requirements afterwards when you know what you want and we can work together to keep it to your budget.
Q.What happens to the items after the wedding/event?
A. We will liaise with the venue staff to discuss arrangements for the items to be collected after your last dance, if this is not possible then we will collect in the morning after your wedding/event.
Q. Can I amend my order at a later date once I have made my booking?
A. You can make changes to your booking up to but no later than 4 weeks before your wedding or event date. The final balance will be due 4 weeks before this date.
Q. What are your business hours?
A. Our Office hours for phone calls are 10am- 5.30pm Monday to Friday. Working hours for decor set ups are 24/7 and depends on times required for your set up and collection.
Q. What type of payment methods do you accept?
A. We only accept cash or bank transfer
Q. How do i get to chat to you about my requirements?
A. The best way is to send us an email or phone us to book a day and time for a face to face meeting. If this is not possible we can also offer zoom calls or we can discuss thigs via email if you live too far away.
Q. How do we book?
A. Please fill in the online enquiry form and we will let you know if we are available. You can then either leave a deposit of £25 for our save the date to secure your date there and then whilst you wait for your consultation and then your quote to be done. Please note the save the date will only last until we have sent out your quote.
If you wish to book after receiving your quote please confirm the date you require by email so that we can book this date for you.
Q. Do you set the venue up or do we have to?
A. No it’s our job to set everything up for you.
Q. Can i pay by installments
A. Yes. You can pay monthly installments should you wish.
Q. Will you visit my venue before my event
A. We will only do a site visit if it’s not a venue we have done before. We can also liase with yourself to meet us there should you wish.
Q. After set up will you stay for the duration of the event.
We can stay if you wish us to with 2 members of our team but there is a cost involved for us to stay. Normally we set up then leave and come back after your event.
Q. Can you style a Wedding Ceremony and turn the same room around for the Wedding Breakfast/Reception afterwards?
A. Yes, we have done this many times before.
We can stay with 2 member of our team but there is a cost involved for us to stay and do another set up. We require a minimum of two hours to accommodate this transition.
Q. Can we repurpose items from the ceremony for the Wedding/Breakfast/Reception?
A. Yes. We charge to cover the cost of having staff remain on-site to manage the transition.
If you just want lanterns or a top table arrangement moving from the room then your venue staff can do this. Larger items such as ghosts plinths, backdrops, blossom arch etc will require us to stay to move
Q. Where are you based?
A. We are based at Hawkesyard Estate in Rugeley. Our consultation room is there where you can see sash colours etc
Q.My venue requires suppliers have Public Liability Insurance?
We have public liability insurance up to the value of £5million as is required by most venues. We can supply a certificate of insurance to your venue upon request.