OUR TERMS AND CONDITIONS

Thank you for looking at out terms and conditions on hiring out our wedding items.

We have public liability Insurance and all our electrical items are PAT tested.

To be able to keep our standards and quality high with our products in pristine condtion we implement a damage depsoit on all items. I mean you would not like to have a chair cover with a burn mark on at your wedding that was caused by the last person that had them so we would need to replace this to ensure a perfect finish for your day and ofcourse this costs money to replace.

When making a booking with us, you agree to, and are bound by, the following terms & conditions, as amended July 2017:
Customer obligations: I shall make every effort to take reasonable care of the goods whilst in my possession

CHAIR COVERS
Payment/Booking your date

A non-refundable deposit of £50.00 to establish the booking and secure the date / hire is required, without this we cannot hold you date.
If the order is cancelled this is not refunded.
This deposit is refunded back to you as long as there is no damage to any items.

The remaining balance is due 2 weeks prior to the function date. We will endeavor to notify you that the remaining balance, to fully confirm the order, is due. However, we cannot be held responsible for this reminder; it is incumbent upon yourselves to make all payments at the appropriate time.
Payment can be made via BACS. Although BACS is preferable, we also accept cheques made payable to – Emma Sheffield.
We do not reserve or provisionally book dates without a deposit.

Quotations/Prices and Charges
All quotations given are entirely complimentary; there is no obligation to proceed with the booking.
Please check availability with us prior to paying your deposit – especially if you have not contacted us for a while.
Quotations are invitations to treat; therefore, they are not legal offers capable of being formally accepted.
We reserve the right to change prices without prior notice. Once your deposit has been received, if the hire charge for that specific item(s) has increased, we will honour the original quotation.
Should you receive a quotation and not place a deposit, however, the new pricing structure will apply thereafter and you will subsequently be charged the new, increased hire price.

Fitted Service
Please be aware that, if you have booked a fitted service, we will return to the venue the day after to collect the covers and any other hired items. Under no circumstances will we return to the venue on the evening after the event has finished.
We liaise with your venue and make sure that they know this.

Damage/ Breakages/Theft
We do not insure against theft of the goods or other such mishaps once the item(s) are in your possession. It is your responsibility to take care of the goods on hire.
If the item(s) become lost or stolen whilst on hire or are damaged beyond reasonable wear and tear such as cigarette burns, holes, tears etc the full deposit or part of will be forfeited depending on the loss. Example lost, stolen or damaged chair covers £6.00 each, sashes £2.00 each

If a deposit has not been taken the previous charges apply. In the event of any damage or breakages, we will notify you of said damage by email within 7 days of items being returned back to us with photographic evidence and an itemised bill. We will then request you pay the full balance within 7 days.

Once the covers have been returned we will notify you within 7 days if there are missing items or items that are beyond repair. Once contacted you will then have a further 7 days to return missing items and or/ pay for items missing and items that are irreparable. Failure to do so will mean you have forfeited your full retainer deposit and further action may be taken.

All goods remain the property of Floral Exuberance and if they are not returned during the specified period, the above will retain the security deposit even if the goods are subsequently returned late.

OTHER HIRED ITEMS

Payment/Booking your date
A non-refundable deposit of £50.00 to establish the booking and secure the date / hire . If the order is cancelled this is not refunded. This deposit will be refunded back to you as long as there is no damage to any items.
The remaining balance is due 2 weeks prior to the function date. We will endeavor to notify you that the remaining balance, to fully confirm the order, is due. However, we cannot be held responsible for this reminder; it is incumbent upon yourselves to make all payments at the appropriate time. Payment can be made via BACS. Although BACS is preferable, we also accept cheques made payable to – Emma Sheffield. We do not reserve or provisionally book dates without a deposit.

Damage Deposit / Breakages/ Theft
We do not require a damage deposit.

We do not insure against theft of the goods or other such mishaps once the item(s) are in your possession.
It is your responsibility to take care of the goods on hire.
If the item(s) become lost or stolen whilst on hire or are damaged beyond reasonable wear and tear such as cigarette burns, holes, tears etc the full deposit or part of will be forfeited depending on the loss. Example: lost, stolen or damaged chair covers £6.00 each, sashes £2.00 each, Candy cart jars £5.00 each, other larger items are valued from £200.00 to £3,000 each.
In the event of any damage or breakages, we will notify you of said damage by email within 7 days of items being returned back to us with photographic evidence and an itemised bill. We will then request you pay the full balance within 7 days.

Cancellation
The deposit to establish the booking is strictly non-refundable. The remaining balance that is due 2 weeks prior to your function date is also strictly non-refundable, once paid.

Period Of Hire
The hire period is for 24 hours unless agreed prior to the function by email. You may not hire our item(s) to third parties or dry hire from us; the person booking the items for this hire period must be the intended user. We do not sell our items either, as this maintains exclusivity of our high quality, unique items for our paying clients and customers.

Photography & Copyright
Should you wish to use any of our photographs or imagery for public / corporate use, please email us to obtain express agreement. Our company name, tag line, logo and branding are not to be used by any third party other than ourselves. All wording and imagery on our website and social media networks such as Facebook are under copyright. Any attempt to pass off our products, services, company name or details, as the work or intellectual property of another, is fraud by false representation (s.2 Fraud Act 2006) and will be dealt with legally, as appropriate.